Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gabrini.pakistan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gabrini.pakistan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gabrini.pakistan@gmail.com.

We at Gabrini Cosmetics understand the importance of Returns & Replacements when it comes to shopping online. But, in order to evade fraudulent activities, following conditions must be met to be eligible for our Return & Replacement offer:

1. Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
2. Claims must be raised within 24hours of delivery date. Any claim raised after 24 hours of the delivery date will not be accepted.
3. Claimed item must not be unsealed / opened / used and should stay in its original packaging & condition.
4. Replacement will only be issued against claims that are posted back to our warehouse in 7 days of delivery date. Once the return is received and analyzed by quality assurance team, replacement will be issued upon successful product condition evaluation.
5. Customers can choose to send the item back to our address or request a pick-up and our team will arrange pickup via the logistic partners (if the facility is available in the concerned city/area).
6. The items being returned are customers’ responsibility until they reach our warehouse, so should be properly packed to avoid delivery damages.
7. Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement – please report the case in detail to Customer Service team for any possibility.
8. Replacement of same product & shade will be preferred. Change of mind or shade or product is not encouraged for replacement.